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And the Survey Says…

Last month, our office sent a customer satisfaction survey, to our clients, to get a feel for what we are excelling at and where we can improve to serve you the best way possible.
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What Exactly Do You Do?

Could you answer the question above in a one sentence description? Most people would say, “No, I wear too many hats!”

We have all been asked this question and respond by babbling off our various job responsibilities, tasks and the daily gobbledygook we dread…right BUT, is that what you REALLY do? As leaders, let’s look at what we do in a different light.

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AEU Holdings Insolvent – Claims Not Being Paid

How this affects accounts you want to send to collections

The United States Department of Labor has taken a series of legal actions against the AEU Holdings LLC Employee Benefits Plan, as they claim the AEU Plan collected tens of millions of dollars from small employers to pay for health insurance coverage but kept over half of those payments, in fees, leaving over $26 million in unpaid claims.
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In the Trenches

Garnishment Exemptions Judgment Holders Should be Aware Of

Judgment holders and business owners, alike, must be aware of the garnishment exemptions which can decrease the ability to collect on judgments.

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Property Management Revenue Busters: Implementing a Collection Process

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Have You Switched to ClientConnect, Yet?

The time is now to switch to our updated client portal, ClientConnect and Collaboration Center! Come January 1st, 2018, Finance System of Green Bay, Inc. will no longer support the old Client Web Link.

So, if you are currently utilizing the old Client Web Link and would still like to have online access to your accounts, you will have to contact our office, before 12/31/2017, to be set up with a ClientConnect login.

Why wait until December to make the change? Convert, today, by contacting Jennifer at jennifer@fsgbcollections.com.

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Client Web Link Update

Our updated client portal, ClientConnect and Collaboration Center, has become a hit with our clients! Many clients have migrated over to ClientConnect to utilize the new features like secure messaging and secure transfer of documents along with utilizing improved functions of listing accounts, reporting payments and review of reports.

As more and more features become available in ClientConnect, the functionality of the old Client Web Link is sure to be limited.

Therefore, on 12/31/2017, Finance System of Green Bay, Inc. will no longer support the old Client Web Link. If you are currently utilizing the old Client Web Link, you will have to contact our office, before 12/31/2017, to be set up with a login to ClientConnect so that  you may still have online access to your accounts after that date.

Any current client that would like to convert to ClientConnect and Collaboration Center, please contact Jennifer at jennifer@fsgbcollections.com.

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4 Most Common Mistakes Clients Make When Listing with a Collection Agency

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Selling Medical Debt: Today’s Industry Leading Practice

As our healthcare clients’ reality shifts from the idea of self-pay accounts disappearing with the Affordable Care Act, to one of actually seeing increases in patient responsibility, a new trend is emerging. Providers are now seeking creative strategies, such as debt selling, to combat this new trend.

Some of the forces that are affecting this change are the increase in high deductible plans, increased charity care and the decrease in ROI in patient collections. Patient responsibility has grown and now accounts for the third largest payer behind Medicare and Medicaid. This new model lowers the patient’s upfront costs for the insurance but increases expenses on the back-end.

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Open Accounts: Late Charge or Finance Charge

Many times creditors will add charges for interest or finance charges on their account receivables. Knowing the requirements of each and following them will enable you to collect on those amounts, in the state of Wisconsin – legally!

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