July 24, 2018 Newsletter
What Exactly Do You Do?
Could you answer the question above in a one sentence description? Most people would say, “No, I wear too many hats!”
We have all been asked this question and respond by babbling off our various job responsibilities, tasks and the daily gobbledygook we dread…right BUT, is that what you REALLY do? As leaders, let’s look at what we do in a different light.
At a recent convention, I attended a seminar presented by a doctor of oncology. He recalled a story where he assembled his office for a meeting and asked this question, “What exactly do you do?”
Each employee described what each did on a daily basis. When the last employee was done, the doctor responded, “I appreciate all of the answers given, but what we really do here is CURE CANCER. You, Jeanine, don’t just file papers; you CURE CANCER. You, Brett, don’t just read x-rays; you CURE CANCER. I don’t just operate on patients; I CURE CANCER.”
As I came back to the office, I presented this question to my staff. The customary response, “I collect bills,” was given, from each department. As the last employee spoke, I said this, “We don’t just collect bills. This is what we do:
- Contribute to the reduction of $840 million in total debt, in Wisconsin
- Contribute to Wisconsin’s contribution of $179,000 to charity
- But most importantly, WE AID IN KEEPING COMPANIES IN BUSINESS
By educating, consulting and creating collection solutions in the revenue cycle, our proven collection solutions and extensive knowledge relayed to our clients does just that.
NOW, WHAT EXACTLY IS IT THAT YOU DO?
Massachusetts Supreme Court Sets Precedent for Creditor Calls to Consumers Collecting Debt
Could affect the way you handle in-house collections
The court found that an automated dialing system initiates communication even if the consumer does not answer the call and no message is left on the consumer’s voicemail.
Previously, if a consumer did not answer and no message was left on the consumer’s voicemail, a second attempt could be made within a seven-day period. However, this court’s ruling reversed that precedent indicating, “A creditor can harass a consumer by repeatedly calling, even if no voice messages are left.”
This may have happened in a different state, but it’s important to take note as this ruling could set the way for other cases, in the future.
Understanding the Bankruptcy Conundrum
Let us help you navigate the bankruptcy process. We get it. Understanding the different types of bankruptcies, what they mean, what you can do and what you can collect can be confusing. This is especially true for an office that doesn’t have the staff to allow for someone to specifically handle bankruptcies.
We see bankruptcies come through our office every day, and we file proof of claims on all applicable accounts, on behalf of our clients. So, we have become experts on the topic.
Therefore, we have put together a complimentary white-paper some have found useful to have on hand, in their office, to use as a reference guide. Use this to your advantage!
Upcoming Appearances
Michigan Township Association’s UP North Summit
August 1 – 2 at the Island Resort & Conference Center, Harris, MI
Bay Oral Symposium
September 14 at the Hyatt Regency, Green Bay, WI
Thought Box
“Take your victories, whatever they may be, cherish them, use them, but don’t settle for them”
– Mia Hamm
